Customer service is paramount to us and we want to hear from our customers and listen to how they think we did. Please feel free to comment on all aspects of your experience from the free in home estimate to the next day installation. Please be aware that we may not use everyone's comments because of traffic issues on the site, but we do very much appreciate your feedback.
FREE PREMIUM PADDING - All cut pile installed carpet comes with a premium rebonded and reinforced pad. Manufacturers of the best carpets in the world recommend this pad. All commercial carpets and berbers are installed with a low profile rebonded and reinforced pad recommended by The Carpet and Rug Institute for these applications.

FREE FURNITURE MOVING - If you empty it, we will move it for FREE! Most normal furniture moving is the greatest cause for customer anxiety when purchasing new flooring. Many stores charge as much as $2.00 per yard additional for this service and sometimes more. National Floors Direct will gladly move most of your furniture for Free, however it does not include pool tables, pianos, electronics, or furniture requiring disassembly. A small fee for service is available.

FREE STANDARD STAIR WORK - Most stores charge as much as $15 per step additional for standard box steps. That could cost you as much as $195 additional on a typical flight . At National Floors Direct there is no additional labor fee to install carpet on standard box steps - IT’S FREE. Custom stairwork is additional.